Automation, System Integration and Solution Architecture for Business Support Systems

Experience in solution architecture including:

• Software architecture for software development and system integration projects
• Solution architecture for Business Support Systems (Online, CRM, Billing, Catalog, Order Management, Provisioning, Mediation)
• Design of hybrid application landscapes combining legacy systems and microservices
• Data flows, data models, and API specifications
• Detailed architecture documentation

Experience with fixed-scope integration approaches and no vendor lock-in.

Experience includes the design and implementation of reliable system integrations for small and medium-sized companies as well as enterprise-scale environments. From single API integrations to small integration landscapes, as well as larger, multi-system enterprise environments, this experience covers connecting business systems and cloud services in a clear and transparent way. Integrations are typically implemented with open, transferable source code, allowing full ownership by the client organization.

Typical integrations include CRM, ERP, eCommerce, Billing, Accounting, partner systems, and cloud APIs from Google, Amazon, and Microsoft Azure.

Clear scope definitions, fixed-scope delivery models, and documented implementation results.

Experience in custom business automation and AI assistants focused on reducing manual work and connecting internal systems.

Includes lead processing, CRM automation, AI chatbots, and internal workflows tailored to specific business processes, tools, and goals.

Solutions are designed without reliance on generic automation platforms.

Multilingual, intelligent chatbots designed to integrate seamlessly into products, services, and existing systems. These solutions support efficient handling of customer requests while maintaining full control over data and infrastructure.

• Handling product information and customer inquiries
• Order processing and service request intake
• Integration with internal systems via REST APIs
• German and English language support
• Deployment in cloud-based or on-premises environments
  

No third-party dependencies. Fully self-hosted, GDPR-compliant, and developed using Rasa Open Source.